Returns & Exchanges

Due to the perishable nature of our premium meats, we cannot accept physical returns; however, we are committed to your satisfaction and will offer a refund or replacement for any quality issues or order errors. Please contact us within 24 hours of delivery to resolve any concerns with your order.

Return Process

• 1.
  Inspect Your Delivery

  Examine your package immediately upon arrival to ensure all cuts are present and the vacuum sealing remains intact and temperature-controlled.

• 2.
  Document the Issue

  If there is a quality concern or a damaged item, take clear photographs of the product and the packaging labels for our quality control team to review.

• 3.
  Contact Customer Support

  Email our butchers or call the shop within 24 hours of receipt, providing your order number and the documentation of the issue.

• 4.
  Resolution Processing

  Once reviewed, we will issue a store credit, process a full refund to your original payment method, or arrange for a priority replacement shipment.